Cancellation Policy*
1. The Park operates a strict non-refund policy for any booking or/and reservation made and confirmed by any client directly or through any agency provided that such activity may be undertaken at the material time. This policy is explained by the fact that bookings and reservations are already allocated appropriate resources by the Park on each day.
2. However, the following should be noted:
the Park will consider favorably any cancellation made up to 48 hours (2 days) or more in advance of the booking date. The payment will not be forfeited and no cancellation fee will be applied. Any administrative or bank costs or fees will be borne by the client;
cancellation made within 24 hours (1 day) will incur a 50 % cancellation cost of the total of the booking paid; and
same-day cancellation will attract a 100 % cancellation fee and costs of the total booking paid.
3. The Park will consider any cancellation due to extreme weather conditions. Rainfall and any weather conditions that do not hinder the operations of the Park are not be considered extreme.
